The CBSE Board conducted Class 12 Retail Exam on March 24, 2026. Class 12 Retail Question Paper with Solution PDF is available here for download.

The CBSE Class 12 Retail paper covered key topics from retail management, customer service, merchandising, and sales techniques. Students should focus on understanding retail operations, customer handling, and sales strategies. The exam is marked out of 100, with 60 marks for the theory paper and 40 for internal assessment.

CBSE Class 12 Retail​ Question Paper 2026 with Solution PDF

CBSE Class 12 Retail Question Paper 2026 Download PDF Check Solution
CBSE Class 12 Retail​ Question Paper 2026 with Solution PDF

Question 1:

A statement which conveys the exact message that you are trying to convey to the other person is called a/an _______ statement.

  • (A) clear
  • (B) concise
  • (C) accurate
  • (D) active

Question 2:

Which of the following is not related to positive attitude?

  • (A) It makes a person happier.
  • (B) It helps to build and maintain relationships.
  • (C) It decreases one's chances of success.
  • (D) It helps to make better decisions.

Question 3:

How does intrinsic motivation occur?


Question 4:

_____ are like new pages, which are added to separate different topics in a presentation.

  • (A) Texts
  • (B) Documents
  • (C) Files
  • (D) Slides

Question 5:

Which of the following is not a characteristic of entrepreneurship?

  • (A) It is a non-economic activity.
  • (B) It deals with optimization in utilization of resources.
  • (C) Ability to take risks.
  • (D) It is related to identifying an opportunity.

Question 6:

Write the expanded form of FIGs.


Question 7:

The responsibilities towards customers are to maintain and also increase the _____ of the enterprise among its customers.


Question 8:

Retail supervisor is responsible for maintenance or change in _____ displays including those required for periodic sale events.


Question 9:

Housekeeping Supervisor supervises the ______ .

  • (A) Housekeepers
  • (B) Customers
  • (C) Salesmen
  • (D) Cashier

Question 10:

Visual Merchandiser takes care of the _______ representing a seasonal theme.

  • (A) Customers
  • (B) Suppliers
  • (C) Agents
  • (D) Window displays

Question 11:

The _____ products generally sit on the highest shelves, giving rise to the term “top shelf”.

  • (A) priciest
  • (B) destination
  • (C) generic
  • (D) competitive

Question 12:

Use _____ for close out items.

  • (A) dump bin
  • (B) dustbin
  • (C) offer bin
  • (D) both (A) and (C)

Question 13:

Why is angled merchandise used in retail?

  • (A) To hide damaged products
  • (B) To create a visually appealing display
  • (C) To increase inventory levels
  • (D) To decrease sales

Question 14:

What is the full form of COD?

  • (A) Cheque on Delivery
  • (B) Cash on Delivery
  • (C) Credit on Delivery
  • (D) Coupon on Delivery

Question 15:

Which method is often used for delivery of digital media?

  • (A) Downloading
  • (B) Dropshipping
  • (C) In-store pick up
  • (D) Printing out

Question 16:

Which industry commonly uses ICOBO as a shipping address?

  • (A) Retail
  • (B) Healthcare
  • (C) Entertainment (e.g. events, concerts)
  • (D) Finance

Question 17:

Which is one of the main advantages of e-retailing for retailers?

  • (A) Higher overhead costs
  • (B) Limited market reach
  • (C) 24/7 accessibility
  • (D) Limited product offerings

Question 18:

Which of the following is a presentation software?

  • (A) LibreOffice Impress
  • (B) MS Excel
  • (C) LibreOffice Calc
  • (D) Google Sheets

Question 19:

Which of the following is the correct sequence of POS activity?

  • (A) Scanning, Receiving payments, Printing bills, Cash drawer
  • (B) Receiving payments, Scanning, Printing bills, Cash drawer
  • (C) Printing bills, Cash drawer, Receiving payments, Scanning
  • (D) Cash drawer, Printing bills, Receiving payments, Scanning

Question 20:

The QWERTY layout for manual typewriters was initially designed by ______ in 1872.

  • (A) Christopher Kevin
  • (B) Christopher Columbus
  • (C) Christopher Sholes
  • (D) Christopher James

Question 21:

Most retail POS systems have _____ cash drawers.


Question 22:

______ retrieves coded pricing information using a laser beam for various items.


Question 23:

An effective Point-of-Sale will :

  • (A) Give the price and any savings
  • (B) Attract the shoppers' attention
  • (C) Both (A) and (B)
  • (D) Discourage customers

Question 24:

Which of the following is not an accounting convention?

  • (A) Materiality
  • (B) Consistency
  • (C) Conservatism
  • (D) Non-disclosure

Question 25:

Which of the following is a limitation of accounting?

  • (A) Less scope for fraud and theft
  • (B) Does not record all events
  • (C) Documentary evidence
  • (D) Provides control over assets

Question 26:

The assets that can be converted into cash within a short period (i.e. 1 year or less) are known as _____ .

  • (A) Current Assets
  • (B) Fixed Assets
  • (C) Intangible Assets
  • (D) Investments

Question 27:

Billing accuracy is the most important factor for ______ .

  • (A) Customer satisfaction
  • (B) Reseller satisfaction
  • (C) Purchase satisfaction
  • (D) Inventory satisfaction

Question 28:

______ relate to the names of individuals, firms, companies, banks, and co-operative societies, etc.

  • (A) Personal Accounts
  • (B) Real Accounts
  • (C) Nominal Accounts
  • (D) Fictitious Accounts

Question 29:

Who are the internal users of accounting information?

  • (A) Investors and creditors
  • (B) Management and employees
  • (C) Customers and suppliers
  • (D) Government and regulatory bodies

Question 30:

What is the primary goal of inventory management?

  • (A) To maximize inventory levels
  • (B) To minimize inventory costs
  • (C) To optimize inventory levels for business needs
  • (D) To eliminate inventory entirely

Question 31:

What is the purpose of an inventory audit?

  • (A) To count and verify inventory quantities
  • (B) To determine the value of inventory
  • (C) To identify slow-moving items
  • (D) To optimize inventory levels

Question 32:

Which inventory method assumes that the earliest goods purchased or produced are the first to be sold?

  • (A) FIFO (First-In, First-Out)
  • (B) LIFO (Last-In, First-Out)
  • (C) AVG (Average Cost)
  • (D) STD (Standard Cost)

Question 33:

What is a computerized count sheet?

  • (A) A manual count of inventory
  • (B) A digital tool to track inventory levels
  • (C) A physical count of inventory
  • (D) A manual count of sales

Question 34:

Which of the following is a common application of manual count sheets?

  • (A) Inventory management
  • (B) Sales tracking
  • (C) Customer relationship management
  • (D) Accounting and finance

Question 35:

What does SKU stand for?

  • (A) Stock Keeping Unit
  • (B) Store Keeping Utility
  • (C) System Keeping Update
  • (D) Sales Keeping Utility

Question 36:

List out the problems faced by a person who lacks communication skills.


Question 37:

State any four techniques by which a person can become result-oriented.


Question 38:

Give any four advantages of Presentation Software.


Question 39:

Who are known as Business Entrepreneurs?


Question 40:

Explain the role of green jobs in eco-tourism.


Question 41:

State the objectives of maintenance organizations.


Question 42:

Briefly explain the different modes through which the merchant collects payments from customers.


Question 43:

Briefly explain the first step to be taken at a POS counter by the person posted there.


Question 44:

What are the responsibilities of a billing incharge?


Question 45:

What is the purpose of a stockroom in inventory handling?


Question 46:

Briefly explain the success factors of e-Retailing.


Question 47:

Raj and his partner Ram are dealing in a Garment business. They are planning to enter into e-marketing. Explain the attributes of e-marketing to them.


Question 48:

What is Strip Reader Interface?


Question 49:

Briefly explain the responsibilities of a Front Desk Supervisor.


Question 50:

How is Point of Sale marketing done? Explain.


Question 51:

State any four features of retail billing.


Question 52:

Company Z, a large retailer, is conducting a verification count of the inventory in their warehouse. The warehouse is dimly lit, and the inventory is stored in narrow aisles. The company has a history of inventory discrepancies and wants to ensure accurate counts. What is verification count? Explain the purpose of conducting a verification count of inventory.


Question 53:

Journalize the following transactions:
2022
March 1 Manohar Lal and Sons started a business with cash ₹ 60,000
March 2 Purchased furniture for cash ₹ 10,000
March 4 Purchased goods for cash ₹ 25,000
March 5 Bought goods from Kamlesh ₹ 15,000

 COMPLETE MARATHON I CLASS 12 I RETAIL I LAST MINUTE REVISION